How Can We Help?
Owned and operated by Backyard Nova, our team is happy to answer questions about patio furniture, pergolas, fire tables, and more.
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Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI). Larger items like pergolas or patio furniture sets may include specific delivery details at checkout.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment from our warehouse to your doorstep. If you have questions about a delayed shipment, our support team is ready to help.
What is your return policy?
We offer 30-Day Returns on eligible items. If your patio furniture or outdoor accessory does not meet your expectations, please review our Return Policy page for full details on how to start the process. Our team can walk you through each step.
Can I exchange an item for a different style or color?
We are happy to help with exchanges within our 30-Day Returns window. Simply contact us with your order number and the item you would like instead, and we will guide you through the exchange process. Availability may vary by product.
How do I choose the right patio furniture set for my space?
Start by measuring your deck, patio, or garden area to determine how much seating and table space you need. Consider the materials and weather resistance that suit your climate. Our team can help you compare options and find the right fit for your outdoor retreat.
Are your fire tables and patio heaters safe for covered patios?
Safety depends on the specific product and the ventilation of your covered space. Each fire table and patio heater listing includes clearance and placement guidelines. If you are unsure, contact us with details about your setup and we can offer guidance.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Timely Responses
Our support team aims to reply to every inquiry within one business day.
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Your personal and payment information is protected with industry-standard encryption at every step.
Thoughtful Delivery
Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI), with careful packaging for every piece.
30-Day Returns
If something is not quite right, our return process is straightforward and backed by our Return Policy.
